Terms and Conditions

These Terms and Conditions ("Terms") govern all bookings, participation, and access to courses (in-person and online/distance learning) delivered by First Aid for Dogs ("we", "us", "our"). By booking or attending any course, you agree to be bound by these terms. Please review them carefully prior to purchase.

For further information about our company, please see: About Us.

2.1. Booking a place on a course is only confirmed once full payment has been received by us.

2.2. We reserve the right to decline applications or bookings at our sole discretion.

2.3. Course bookings are non-transferable and are only valid for the specific course, date, and participant as confirmed at payment.

2.4. Some places may be limited and allocated on a “first come, first served” basis.

2.5. For queries relating to bookings or to ensure availability, please contact us at Get in Touch.

3.1. Participant Cancellations

(a) If you wish to cancel your course, you must notify us at least 28 days before the scheduled start date to be eligible for consideration of a refund.

(b) Cancellations made less than 28 days before the course start date are not eligible for refund unless we are able to fill your place; however, refunds are not guaranteed.

(c) Bookings may not be transferred to another course, date, or individual.

3.2. Online/Distance Learning Courses

(a) If you purchase an online or distance learning course as a consumer, you have the statutory right to cancel within 14 days of your purchase under the Consumer Contracts Regulations 2013—unless you access or download any material/content.

(b) By accessing, downloading, or logging into your online course materials, you acknowledge your right to cancellation and refund is waived, in accordance with UK digital content law.

(c) No refunds will be offered after any access to the online course, regardless of whether the course is completed.

3.3. Non-attendance or Non-completion

(a) If you fail to attend or complete your course, for any reason, the full fee remains payable and no refund or discount will be given.

3.4. First Aid for Dogs Course Cancellations

(a) On occasion, we may need to cancel a course (e.g. insufficient numbers of participants). You will be notified as early as possible.

(b) If a course is cancelled by us, you may elect a new date or a full refund of the fees paid for that course. No further compensation or liability for resulting travel/accommodation costs will be accepted.

4.1. All course fees must be paid in full at the time of booking unless otherwise agreed in writing.

4.2. Prices include tuition, course handouts/materials, and certification fees (where applicable). Drinks for breaks are included for in-person courses only.

4.3. Additional costs such as travel or accommodation are not included and are your responsibility.

For more details or to review course offerings, visit: Our Courses.

5.1. Once access to online course content is granted (including but not limited to log-in or download capability), this access is for the specific named participant and must not be shared.

5.2. The granting of access constitutes the full completion of our obligation and, subject to Clause 3.2(b), fees become non-refundable.

6.1. All intellectual property rights in course content and materials remain the exclusive property of First Aid for Dogs or its licensors.

6.2. Upon full payment, physical course materials become your property, but copyright and intellectual property contained therein remain with us.

6.3. You must not copy, distribute, publish, or use any course materials except for personal study purposes. For more see our Copyright Statement.

6.4. No photography, audio, or video recording is permitted during courses without prior written consent.

7.1. Participants are responsible for confirming that a course suits their needs prior to booking. We can provide guidance, but content suitability cannot be guaranteed.

7.2. All attendees must observe health and safety, conduct, and other policies as issued by First Aid for Dogs at the venue or online.

7.3. Disruptive or inappropriate behaviour may result in removal from the course with no entitlement to refund.

8.1. We reserve the right to make changes to the advertised course venue, content, schedule, trainers, or materials at any time.

8.2. We further reserve the right to decline future bookings where these terms are breached or where behaviour is deemed inappropriate.

9.1. Consumers (Individuals)

(a) If you book as a consumer (individual acting outside your trade or business), the cancellation and refund terms above are in line with your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. (b) The statutory 14-day cooling-off period under these regulations applies to online courses unless the course has been accessed, in which case your refund right is waived.

9.2. Business Customers (B2B)

(a) If you book as a business (or on behalf of an organisation), you acknowledge that statutory consumer rights do not apply.   (b) Refunds or cancellations are only at our discretion and all sales are otherwise final unless specified in writing.

10.1. Our total liability under these Terms is strictly limited to the fees paid by you for the relevant course.

10.2. We do not accept liability for any indirect or consequential loss, loss of profit, business, goodwill, or data.

10.3. Nothing in these Terms affects your statutory rights or our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under law.

Your data is processed in line with our Privacy Policy.

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

Questions, concerns, or requests should be addressed to:

●      Website: Get in Touch 

●      Email: [email protected] 

●      Phone: 01273 702496

For further statements relating to copyright, privacy, accessibility, or other legal matters, please see:   Legal Statements