1. Introduction

First Aid for Dogs is a trading name of To Baby and Beyond Limited. We are committed to maintaining your privacy and ensuring the security of your personal data. This Privacy Policy explains what information we collect, how we use it, where it is stored, and your rights under UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”).

2. Information We Collect

We may collect and process the following information if you register your interest, make an enquiry, or book a course through our website or other channels:

Full name

Contact information (email address and phone number)

Age (where required for regulated qualifications)

Emergency contact name and number

Prior learning information

Geographic location

Information provided by you when completing enquiry forms on our website is directed to us via email.

3. How We Use Your Information

We process your personal information for these purposes:

To provide you with requested quotes and information about our services or courses

To send you details about other courses that may interest you

To communicate important updates, such as changes in regulations that may affect you

To fulfil our contractual obligations by registering and delivering your courses or qualifications

To supply you with relevant booking information and confirmations

To handle queries or issues regarding your course or qualification

To meet internal or external regulatory quality assurance requirements

4. Where and How We Store Your Data

Your data relating to bookings, enquiries, teaching, assessment, and qualifications is stored on our secure servers.

We store CRM information in High Level, a secure Customer Relationship Management (CRM) system.

Enquiries through our website are managed by our secure email service, Marblism.

If you access online courses, data may be stored by Learnworlds, our online learning platform.

Data is only accessible to relevant staff within To Baby and Beyond Limited or First Aid for Dogs who require it to deliver our services.

5. Who We Share Your Data With

We only share your personal information where necessary to fulfil our services, including:

Internal staff at To Baby and Beyond Limited and First Aid for Dogs on a need-to-know basis

Course instructors or trainers (limited to your name, contact details, and relevant health/learning needs for training and marking)

Bookeo, our booking provider, for initial data collection related to your booking

Learnworlds, to provide and manage access to online training materials

We do not share your information with any other third parties for marketing or unrelated purposes.

6. Security

We implement and maintain security measures to safeguard your data on our digital systems. You are responsible for ensuring the security of your own devices and networks, including by using updated software and reputable anti-virus/malware protection.

7. Data Retention

Data related to regulated qualifications, including name, contact details, date of qualification, certificate number(s), and course paperwork, is retained for seven (7) years as required by law.

Other data, except for information needed for billing/invoicing or as otherwise required by law, may be deleted upon your request.

To request deletion, email [email protected].

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access a copy of the personal information we hold about you

The right to correct or update your personal data if it is incomplete or inaccurate

The right to request erasure of your data where there is no legal basis for its retention

The right to restrict processing in certain circumstances

The right to object to processing

The right to data portability

The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights or update your information, contact us at [email protected].

9. Changes to This Policy

We may review and update this policy from time to time. The most recent version will always be available on our website: https://www.firstaidfordogs.co.uk/statements/privacy

10. Contact Us

For any queries relating to your privacy or this policy, please contact:

Email: [email protected]

Telephone: 01273 702496

Last updated: 17 August 2025